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Visitor Experience Product Development Officer III

Reference number: CAP18J-018180-000058
Selection process number: 2018-PKS-KLER-I-ER-120

Parks Canada – Kluane National Park and Reserve
Haines Junction (Yukon)
Term position to January 2019
$58,460 to $62,990 (plus the applicable Isolated Post Allowance; salary under review)For further information on the organization, please visit Parks Canada

Closing date: 18 April 2018 – 23:59, Pacific Time

Who can apply: All persons who have legal status to work and residing in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

**In the spirit of the Yukon Umbrella Final Agreement, and in accordance with the Champagne and Aishihik First Nations and Kluane First Nation Final Agreements, preference for this position in Haines Junction will be given to qualified Champagne and Aishihik First Nations and Kluane First Nation members. We encourage applicants to self-identify.

Kluane National Park and Reserve protects and celebrates spectacular landscapes of high mountains, massive valley glaciers, boreal forests, northern wildlife and rich cultural heritage. The park is an important part of the traditional territory of the Southern Tutchone people and is managed collaboratively with a park management board in partnership with the Kluane First Nation and Champagne Aishihik First Nations. The First Nations people in the Kluane region continue to maintain their deep cultural and spiritual relationship with the land.

Working in Kluane can be very rewarding and challenging at the same time.

Are you interested?

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities


Provides visitor experience product and service development advice, guidance and support to facilitate meaningful experiences for visitors at natural and cultural heritage places managed by Parks Canada.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

This process is intended to fill one existing vacancy, and may be used to create a list of qualified candidates for these positions and similar positions with various tenures and locations, including indeterminate and term opportunities

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 2,000 words (maximum)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Graduation from post-secondary studies (minimum of 2 year program) in marketing, tourism, recreation, leisure or museum studies, or other discipline relevant to the position or acceptable combination of education, training and experience.

Degree equivalency

– Experience* in the development, coordination and implementation of Visitor Experience opportunities;
– Experience* preparing visitor experience product and service analysis, assessments, briefings, plans and/or reports;
– Experience* applying social science techniques and information to analyze and evaluate visitor experience opportunities;
– Experience* collaborating with staff, partners and stakeholders in the context of visitor experience
– Experience* in project coordination and related budgets

*Experience means at least 2 years in a professional capacity within the last 5 years

– Knowledge of the Parks Canada Agency and its mandate, strategic direction, legislation and policies;
– Knowledge of current and emerging trends that relate to the development and delivery of recreational activities, special events, interpretive products and programs, accommodations, trails, visitor experience services and facilities;
– Knowledge of park/site strategic direction
– Knowledge of modern land claim agreements and/or co-operative management obligations and arrangements.

– Ability to adapt an approach to work effectively in different contexts (eg. work with northern communities and (or) remote, Aboriginal groups and (or) individuals with diverse cultural backgrounds);
– Ability to analyse issues and opportunities and develop creative solutions;
– Ability to work with multi-functional teams;
– Ability to communicate effectively both orally and in writing.

An effective leader who:
– Exercises sound judgment;
– Makes things happen;
– Personally connects with people;
– Strives for excellence.

The following may be applied / assessed at a later date (may be needed for the job)

Willingness to wear a Parks Canada uniform;
Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
Willingness to travel regularly, including overnight, off site and/or weekends;
Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation.

Conditions of employment

Reliability Status security clearance

Possession of a valid Class 5 Driver’s license;
The candidate may be required to undergo a medical examination before appointment and periodic reviews thereafter.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by EMAIL for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants MUST include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

A variety of assessment tools may be used in the assessment of candidates, such as: *written test, practical test, situational exercise, *oral interview, simulation, presentation, role play, work samples, performance appraisals, *reference checks, and/or personal knowledge on the part of board members. Some assessment tools may be administered electronically, others, in-person. (*indicates those tools that will most likely be used in this process.)

Candidates invited to the assessment stage will be required to provide ORIGINAL proof of their education credentials, i.e., their degree or official transcript. Failure to do so may result in you not being considered further in the selection process.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Janille Rafanan, Human Resources Advisor

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